Contact us
Questions about a product, measuring your space, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
Orders of £75 or more ship free with tracked delivery (a flat £25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What currency are the prices displayed in?
All of our prices are displayed in £ GBP, British Pounds.
Which payment methods are accepted?
We accept credit and debit cards, and PayPal. Card payments are handled by Stripe, so your card details are entered on their secure payment page and never reach us.
What are your delivery options and how long will it take?
We deliver across the UK. Delivery is free on orders of £75 or more, and £25 below that. Orders arrive within 7 working days of dispatch.
Do I get a receipt for my order?
Yes. A receipt is emailed to you after payment, and your order confirmation arrives at the same address.
Do you have a shop location?
We are an online supplier with no physical shop or premises, which is part of how we keep prices down. Everything is ordered through the website and delivered to you.
How do I know if my order has been shipped?
Your order is marked as complete in our system once it ships, and you will receive an email with tracking so you can follow it.
I have not received my order yet. Is it lost?
Almost certainly not, but do get in touch. Contact our support team with your order number and we will track it down and tell you exactly where it is.